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Why can't I log in to the website using Microsoft Edge?

I don't post a lot of technical support pieces these days, but I tripped over this one and wanted to put it up where I could just send people to it in future. Unless this gets fixed, I suspect the problem will only get worse.

First: the problem. People with Windows 10 are using the default Edge browser. They try to log into a website -- maybe it's an online classroom, PayPal, Ebay -- anything that requires a login. After they enter their credentials, they go right back to the login screen. They go through this loop over and over.

The site is not broken. There's something wrong with your browser.

A browser is the software that runs on your computer that accesses the internet. Windows 10 includes Edge by default, meaning you don't have to choose it, it is just there. If you want to use another browser, you'll need to load one.

Personally, I love Firefox. My kids prefer Chrome.

If you can't log in, first try clearing your cache in Edge. This appears to be the default fix for most things in Edge. It fixes a lot of problems in all browsers. If you're fighting something weird on the internet -- try this first.

If that doesn't fix it, use the links above and download Firefox or Chrome. Try logging in. Problem solved.

I'm sure Microsoft is working on this issue. Right? I'll leave the conspiracy theories to fiction.

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20 comments on “Why can't I log in to the website using Microsoft Edge?”

  1. Just so you know Microsoft isn't the problem at this point, google has not updated there supported browsers since the release of edge.

  2. Keaton, this post is out of date, but I'm leaving it up because there are still people experiencing the issue if their browsers aren't up to date. When the initial problem occurred, it wasn't just Google that had issues. Paypal, Ebay, and many lesser known sites were all having problems where users couldn't log in. It does seem that Edge has been updated so it can process logins.

        1. I also cannot log into Costco on Edge, but it works on Chrome. I have tried clearing cookies and the cache, but no joy.

          1. Sounds like there may be an issue with Edge and the Costco website. I'm sure somewhere there's a programmer working to solve it! In the meantime - Chrome or Firefox are your friends!

        2. I just tried to access a website (a prescription drug site...part of Aetna Insr). Sign-in does not work in Edge, tried another browser (Brave browser) and it works fine, same user ID and Password. Trouble in Edge, not the website, and works fine on Brave, and I also tried Chrome and it worked there also.

          1. Smart thinking to try another browser. Sometimes it is browser incompatibility. Other times it is a saved cookie that is causing a problem. Switching browsers is a great way to get around problems.

  3. It seems this is true of Edge in any instance of trying to log into another website to make comments: DIsuss, Washington Post, etc. Edge has been around now for how long? 3 or 4 years, and the problem is still NOT corrected. It just refuses the sign in.

  4. I have been told by several places that I Will not be able to use MS Edge shortly. I will have to use Fire Fox to Google Chrome. Why

  5. Edge is completely worthless when logging into a website. The suggestions of clearing the cache, reset the browser, etc. can seem to fix the issue. But, why would I want to do this EVERY time I reboot my machine, get an update from Microsoft, etc. It is baffling to me why they can't fix this.

    Every other browser can log into a site... Edge... only worthwhile if you want to 'doodle' on a web page.

    Beyond that... it's just taking up drive space.

  6. Why won't this log me in to websites automatically even though boxes are checked and caches are clear. Please help or I will go back to google chrome.

    1. Hi, Marjan! Chrome is a wonderful browser. I'm a big fan of Firefox. Microsoft is hoping to develop technology that will let us avoid using passwords, but we're not there yet. Logging in anywhere automatically is a challenge. Microsoft has a history of being somewhat of a rogue actor in relation to browsers. Not that they're trying to be unstable, but just that historically they've tried to get the rest of the world to follow their standards rather than jumping on board with the standards created BY the rest of the world. Chrome is traditionally a standards compliant browser. In general, that means you'll have a more consistent experience on the internet by using it.

      1. Edge is based on Chromium(as well asChrome it self).
        I now have similar issues with Edge (chromium) and Chrome, especially in trying to login to (YES) Microsoft webpages like or
        Weird right?

        1. It is weird to have the same problems on Chrome, but your explanation makes sense. I "assume" you've tried all of the standard (clear cache, reset router, etc.) and it is still happening? I love Firefox!

  7. Anyone solve the issue or hear a resolution that will allow a user to sign into Salesforce using Edge browser after resetting their password? Chrome works fine!

    1. I think the solution is to just use Chrome, assuming you've tried clearing cookies, etc. on Edge. Not a great solution...

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Deleyna Marr

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