Annual Support Subscription

Description

Ever wish you had someone you could contact with a quick question about your website? Wish you had someone watching out for you? Someone who was on your side without a vested interest in the success of their product?

Enter Deleyna’s List. Up until now, this has been a secret feature that I’ve offered only to a select few customers.

I’m a big believer that people should learn to maintain and control their own websites. A number of customers have pointed out that while they COULD do this, they’d rather have me doing it or at least backing them up. So…due to popular demand, I’m opening Deleyna’s List up to new clients.

Here’s how it works: at the basic level, you purchase an hour of my time on a monthly basis. You add me to your WordPress or Joomla website as an administrator. I check in at least once a month (usually more often, depending on your needs). I look for problems: updates needing to be done, comments ignored, SEO issues. Whenever possible, I make those problems go away.

You can use your hour any way you want.

I’ll send you a link to Meetingbird, an online scheduling service, that will allow you to easily schedule a meeting with me when it is convenient for both of us.

One popular option is to schedule a virtual, on-line meeting with me using Zoom. We work face-to-face through Zoom on whatever your current headache is. Maybe you want me to tweak a new theme or review content. Maybe you’re just stuck.

Some clients use this feature for a customized monthly class in web development.

Want more?

At the higher levels I provide excellent customer service via email for your clients, a time-saver for those selling web-based products. This is ideal when you need a web-developer to function as an integral part of a team without having to pay the wages of a dedicated IT staff.

Intermediate clients receive approximately 2-3 hours of my time each month. At this level, I go beyond just popping in and making sure your site is updated. If you have a goal that you are working towards, I’ll monitor the technological indicators and send you periodic updates as to how you may be able to improve, if that is appropriate. I monitor your site health more closely. At this level, you may not be face-to-face with me for the entire time, but you’ll have my fingers pushing buttons on your behalf.

Advanced clients have me on call to deal with even complex situations for you and for your clients. This level is appropriate for those running a commerce site where the site has to interact with the public on a regular basis. I’ll do routine testing to make sure the site is performing at its best, and deal with your clients to keep them happy and comfortable on the site.

Bonus for writers: since much of my work is with writers, a few of my clients use their time for coaching on indie-publishing in both technical and creative areas.